Effective date: September 2026

Trauma Help respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

Information we collect

When you contact us through our website, we may collect information such as your name, contact details, and any information you choose to provide in your enquiry. We may also collect basic website usage information, such as information about how visitors use our website.

How we use your information

We use your information to:

  • Respond to enquiries and requests for our services
  • Provide and manage counselling, workshops and other services
  • Communicate with you about appointments or services
  • Improve our website and services
  • Meet our legal and professional obligations

We will not sell or rent your personal information to third parties.

Confidentiality and sensitive information

Trauma Help treats information shared with us as confidential and takes reasonable steps to protect personal information from unauthorised access, loss or misuse. Information relating to counselling and mental health may be particularly sensitive and is handled with appropriate care. Please avoid submitting detailed or highly sensitive personal or medical information through website forms unless specifically requested.

Sharing information

We may share personal information where necessary to provide a service, where you have given permission, or where we are legally required or permitted to do so.

Your rights

You may request access to personal information we hold about you and may ask us to correct inaccurate information. You may also contact us with questions or concerns about how your information is handled.

Contact us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact Trauma Help through the contact details provided on our website.

This Privacy Policy may be updated from time to time to reflect changes to our services, legal requirements or privacy practices..